Benscomputer.no-ip.org - Alliance & Leicester Dispute Index

Welcome to the Alliance & Leicester dispute index. This dispute started in September 2007 and (at the time of writing) is ongoing. I hope the information here is of use to someone, please ensure you read the background information first. As I found in the Tiscali case, it is possible for the consumer to win, and I intend to do so. Please learn from any mistakes I may make along the way, and be aware that my letters are not suitable to use as templates. Feel free to use sections from them, but ensure any letters you write are tailored to your needs.

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Background Information
My Address change letter, with complaint about charges - 30/09/2007
Nothing received in reply
My Second letter to Alliance & Leicester - 11/10/2007
Information on Test Case Received, along with an 'assurance' that my complaint had been logged.
Another reminder about my overdraft received
My third letter to Alliance & Leicester - 18/10/2007
My fourth reminder with regard to the overdraft received
I make a phonecall to Alliance & Leicester to try and see this resolved - 2/11/2007
I file a data protection disclosure request with Alliance & Leicester - 05/11/2007
I ask the Financial Ombudsman Service to intervene on my behalf - 05/11/2007
Alliance & Leicester send a proper reply! - 10/11/2007
My sixth letter to Alliance & Leicester - data protection screw ups - 17/11/2007
Alliance & Leicester phone me - 23/11/2007
The promised letter of withdrawal - 22/11/2007